Team Inbox
Assign customers to team members. Track who sent what. Set capacity limits per agent. Supervisors see everything — agents see their assigned customers.
24-Hour Window Management
ChatReach automatically tracks WhatsApp's 24-hour conversation windows. Inside the window, send any message type. Outside, use approved templates. The platform handles this seamlessly.
SLA Management
Define response-time and resolution-time SLAs. Track incidents. Auto-calculate breaches and issue service credits. Keep your support promises measurable.