For motor dealers

Sell more cars
on WhatsApp.

Buyers ask about stock, book test drives and send trade-in photos on WhatsApp. ChatReach answers with your live stock, books the drive inside the chat, hands the buyer to the right salesperson and sends the lead to your DMS with every word attached.

Book a dealer demo Start free for 14 days

Every salesperson, one number R2,200 a month per dealership

Hi! Do you have any automatic Polos under R300k?

Auto-reply · live stockTwo on the floor right now:

R 289 900

2022 VW Polo 1.0 TSI Life DSG21 400 km · Automatic · Umhlanga

Book a test drive

Book a test driveStep 2 of 2

08:0009:0010:0011:30

Confirm booking

72hof free messaging when a buyer comes from your Click-to-WhatsApp ad and you reply within a day.

Livestock in every reply: price, mileage, photos and the branch it's at.

1number for the whole dealership. Sales, service and finance share one inbox.

0leads lost when a salesperson leaves. The chat stays with the dealership.

01 The buyer's journey

From ad tap to test drive.

The bot does the fetching and booking. Your salespeople step in where a person sells the car.

STEP 01

She taps your ad and messages you.

Click-to-WhatsApp ads, your website, QR codes on the windscreen and tracking links all land in the same inbox, tagged with the campaign that brought her in.

STEP 02

The reply comes straight from your stock.

ChatReach searches your stock system while she's still typing, sends the car with price and photos, and offers a test-drive form with the branch's real open slots.

Search by make, model and branch
Slots follow each branch's hours

STEP 03

The right salesperson picks it up.

Round-robin by branch skips anyone on leave or off the floor. Copilot drafts the reply from the chat and the stock record, so your salesperson checks it and sends.

STEP 04

The lead lands in your DMS. Follow-up runs itself.

The lead arrives with the chat attached. A reminder goes out before the test drive, a check-in after it, and a finance offer if she goes quiet.

Bobs MotorsSponsored

2021 Polo
from R279 900

bobsmotors.co.zaSend WhatsApp message

Hi! Is the white Polo from your Facebook ad still available?

SOURCE · FACEBOOK AD · POLO CAMPAIGN

Auto-reply · live stockYes, it's on our floor in Umhlanga:

R 279 900

2021 VW Polo 1.0 TSI Comfortline38 500 km · Manual · Pure White

Book a test driveStep 2 of 2

08:0009:0010:0011:30

Confirm booking

Routing · Sales · Umhlanga

Bongani M.Away until 12:00

skipped

Sipho N.3 open chats

assigned ✓

Priya R.5 open chats

Copilot draft

Of course! You're booked for Sat 10:00 with me at Umhlanga. I'll have the Polo washed and ready 🙌

Lead #884213
created 09:45 · via ChatReach

SYNCED

Customer: Thandeka Mthembu
Vehicle: 2021 VW Polo 1.0 TSI
Appointment: Test drive · Sat 10:00
Owner: Sipho N.
Source: Facebook ad · Polo campaign

Follow-up journey

Fri 17:00Reminder with directions

Sat 14:00"How was the drive?"

+3 daysFinance pre-approval offer if no reply

02 Every department

Built for how a dealership works.

Sales

Stock answers in seconds.

Buyers search by make and model in the chat. Every reply carries the price, mileage, photos and branch, straight from your stock system.

Test drives

Booked without a phone call.

WhatsApp Forms show each branch's open slots. The booking is confirmed in the chat and reminders go out on their own.

Trade-ins

Photos land on the lead.

Customers send trade-in photos and documents in the chat. Everything is kept with the conversation for your used-car team.

Finance & F&I

Documents in, without email.

Payslips and ID copies arrive in the chat, internal notes keep finance and sales in step, and the customer never repeats themselves.

Service

Reminders customers answer.

Service-due messages and booking confirmations from a number customers already trust, with replies landing in the service team's queue.

Marketing

Know which ad sold the car.

Every chat is tagged with the ad, link or QR code it came from, and sales are credited back to the message that started them.

Your systems

Works with your DMS and lead system.

ChatReach reads stock from your stock system and sends every lead to your DMS or lead-management system with the full chat attached. Groups can run the whole WhatsApp inbox inside their own dealer software through our partner API, with each dealership's data kept strictly apart.

Talk to us about your setup Read the leads guide

03 Dealer questions

Can all our branches share one number?

Yes. Chats are routed by branch and department, so the Umhlanga sales team only sees Umhlanga's buyers, and service enquiries go to service. You can also run a separate number per branch.

What happens when a salesperson leaves?

Nothing is lost. Their chats belong to the dealership, so you reassign them in a click and the next salesperson sees the full history.

Are chats from our Facebook ads charged by Meta?

When a buyer messages you from a Click-to-WhatsApp ad on their phone and you reply within 24 hours, Meta opens a 72-hour window in which every message is free. Outside that, replies inside the 24-hour service window are free, and Meta charges per template message at its published rates.

How is pricing worked out for a group?

Each dealership is R2,200 a month with every feature and every user included. Talk to us about group and white-label arrangements.

Your next buyer is typing.

See ChatReach running on your own stock in a 30-minute demo.