Your customers are already on WhatsApp.
Now your whole business is too.
One platform for conversations, campaigns, chatbots, commerce and integrations — with an AI copilot built into every chat.
Trusted by businesses across South Africa
The Team Inbox That Feels Instant
Real-Time, Not Refresh-Time
Messages land the moment they're sent — powered by live push, not page refreshes. Delivery ticks flow from sent to delivered to read while you watch.
Agent Collision Guard
See "Sarah is viewing this chat" and "Sarah is typing…" before you double-reply. Two agents will never talk over each other again.
Every Message Type
Text, images, video, voice notes, documents, locations, stickers, contacts, reactions, and interactive buttons — sent and received in one thread.
Voice Notes From Your Desk
Customers send voice notes constantly. Now your agents reply in kind — tap the mic, talk, send. Delivered as a native WhatsApp voice note with waveform, from any browser.
Open, Resolve, Reopen
A proper conversation lifecycle: open, pending, resolved. Filter tabs show your live queue, your unassigned pile, and your closed work at a glance.
Round-Robin Routing
New conversations auto-distribute evenly across active agents. Nobody drowns while someone else idles.
Urgent Flags & Escalations
Flag a conversation urgent and a timer starts. If it goes unanswered, managers get alerted automatically — in-app and by email. Nothing critical slips.
Quick Replies
Type "/" and your saved answers appear. Bank your best responses once, fire them in one keystroke forever.
Voice Calls, No Phone System
Answer WhatsApp Calls in the Browser
Customers tap the call icon on your WhatsApp profile — your agents get a ringing banner and answer with one click, headset on, chat history on screen. No PBX, no hardware, no new number.
Missed Calls Become Chats
Can't pick up? Your missed-call message fires automatically — "Sorry we missed you, reply here" — deflecting lost calls into live conversations instead of voicemail black holes.
Call Hours & Callbacks
Set when you're callable, hide the call icon after hours, and let customers request a callback when the team is offline. Every call is logged with duration and the agent who answered.
Outbound With Guard-Rails
Business-initiated calls need customer permission under Meta's rules. Request it with one tap from any chat — ChatReach enforces Meta's limits automatically so your number's standing is never at risk.
An AI Copilot In Every Conversation
One-Click Reply Suggestions
Tap the magic wand and AI drafts a reply from the conversation and your business knowledge — in your brand's tone. Edit or send. Agents answer faster with fewer mistakes.
AI Agent Chatbot
Drop an AI Agent node into any automation and it holds the conversation for you — answering from YOUR knowledge base only, never inventing prices or policies, and handing over to a human when it should.
Instant Conversation Summaries
Taking over a 60-message thread? One click gives you the customer's needs, what's been resolved, and what's outstanding — in five bullets.
Your Knowledge, Your Tone
Paste your products, prices, policies and FAQs once. Choose your tone. Every AI feature speaks as your business, grounded in your facts.
Campaigns That Protect Your Number
Paced Sending Engine
Reach 20,000 contacts without tripping Meta's limits: campaigns queue and send at your chosen rate per minute, protecting the quality rating your business depends on.
MM Lite Delivery
Route marketing sends through Meta's AI-optimized MM Lite API for 5-30% better delivery on the same templates.
Template Builder — All Formats
Text, image, video and document headers. Buttons, coupon codes, and swipeable carousels (2-10 cards). Live phone preview as you build, test-send before you submit.
Audience Targeting
Send to everyone, filter by tags, build reusable segments, paste a list, or upload a CSV. Opt-outs are excluded automatically — always.
Schedule & Forget
Queue campaigns for the perfect send time. Watch live progress, then read the delivery funnel: sent → delivered → read, with per-recipient status.
Template Performance Analytics
Pull sent/delivered/read/click data straight from Meta per template — with automatic warnings when a low read rate threatens your quality rating.
A/B Test Two Templates
Split a campaign between two approved templates, pick the share each one gets, and the results show read and reply rates side by side with the winner marked.
Guardrails Built In
A weekly cap per customer, quiet hours, opt-outs and Meta's own limits are enforced for you. Anyone skipped is listed with the reason — and never charged for.
Drip Sequences
Multi-step nurture journeys with timed delays. Onboard, educate, and convert on autopilot.
Trackable Links
Generate short links that attribute website clicks to WhatsApp conversations — finally see which messages drive traffic.
Chatbots Without Code
Visual Flow Designer
Drag, drop, connect. 19 node types — messages, buttons, lists, media, conditions, delays, tags, data capture, team assignment, API callbacks, WhatsApp Flows and the AI Agent — on an infinite canvas.
Smart Triggers
Start flows from keywords, brand-new contacts, WhatsApp ad clicks, or externally via API — your CRM, website or forms can launch any automation.
A/B Split Testing
Route contacts randomly down two paths and see which message wins. Data beats opinions.
Branching Logic
Branch on replies, tags, names or any stored field — including numeric comparisons like "budget greater than 5000".
Drop-Off Funnels
Every automation gets a report: how many entered, completed, or stalled — with a per-step funnel showing exactly where people abandon.
WhatsApp Flows & Forms
Send native in-chat forms (bookings, sign-ups, surveys) built in the visual Flow Studio — no external landing pages.
Sell Where They're Already Talking
Abandoned Cart Recovery
Connect your store and abandoned carts trigger a perfectly-timed WhatsApp nudge. Recovered revenue is tracked — this feature usually pays for the platform.
Click-to-WhatsApp Ads Attribution
Know exactly which Meta ad every conversation came from. Conversions fire back to Meta's Conversions API automatically, so your ads optimize on real results.
Product Catalogs
Browse your Meta catalog inside the dashboard and share products directly into chats.
Share Live Stock In A Chat
Search your live inventory from the composer and send up to five items as picture cards, a carousel, or native catalogue products — every share a tracked link.
Bookings With Real Availability
In-chat forms that offer only free days and times, hold the slot, raise the lead and reply with a confirmation — no landing page, no back-and-forth.
CSAT Ratings
Resolve a chat and customers get a 1-5 star rating request. Scores roll up per agent so you can coach with facts.
Plays Nicely With Everything You Run
Approval Workflows API
Your systems send artwork, quotes or documents to WhatsApp with Approve/Reject buttons. Rejections capture the reason. Everything flows back automatically. Read the guide →
Interactive Requests API
Beyond approve/reject: any buttons, any list, any media — and every follow-up reply (text AND photos) captured and delivered back to your system. Read the guide →
Lead Management Sync
Agents create leads from any chat — with selected messages as context — straight into your LMS or CRM, with live lead-type lookups. Read the guide →
CRM Customer Sync
Agents see live CRM data in a flyout beside every chat. Key accounts auto-tag. Notes flow both ways. Read the guide →
16 Webhook Events
Messages, contacts, campaigns, approvals, interactions, leads, carts — every event signed with HMAC-SHA256 and retried on failure. Read the guide →
Full REST API
Everything the dashboard does, your code can do: send any message type, trigger automations, manage contacts, query analytics. Developer hub →
Inside The System Your Team Already Uses
WhatsApp Without A Second Login
Every screen — inbox, campaigns, journeys, forms, reports — can run inside your own CRM, DMS or portal through the partner API, using your system's logins and permissions. Staff never leave the system they work in.
Your Records Start The Conversation
A new lead, a sale, a lost deal, a lead gone quiet, a service due or a birthday can start the right journey automatically. Events are safe to repeat — the same one never runs twice.
WhatsApp On The Record Screen
Open a lead or customer and the last 10 messages are right there, with consent, the 24-hour window and who owns the chat. Load older messages, or jump to the full conversation in the inbox.
Leads Raised From A Chat
One tap turns a conversation into a lead in your system — with the lead type, a vehicle or product, notes and the last 20 messages attached as context.
Hand A Customer To Another Branch
Pass a chat to another branch in the same group with its history and a note. They are notified, a lead is raised for them, and consent travels with the customer.
Sign-Off On WhatsApp
Send artwork, quotes or documents from your system for approval. The customer taps Approve or Request changes and types what to change; the answer and their words are written back automatically.
Usage, Fees And Delivery
Per-client message counts and estimated Meta fees each month with a CSV for invoicing, plus an event log showing exactly what was sent back to your system, with automatic retries.
Every Client Kept Apart
Each business is its own workspace with its own numbers, contacts, templates and team. Every call is checked, and group features only reach branches in the same group.
See Everything. Fix Anything.
Agent Performance
Chats handled, messages sent, average response time (color-coded), leads created, CSAT scores and escalations — per agent, per period.
What Actually Sold
Every sale is credited to the form, campaign, journey or ad that brought it in, with rand value per channel — the report that answers "is WhatsApp paying for itself?"
Group Roll-Ups
Branches report on their own numbers; head office switches one control and sees the whole group — same screens, same definitions.
Daily Rollup Email
Yesterday's numbers in your inbox every morning at 07:00: messages, new contacts, leads, approvals, escalations, and the per-agent table.
Self-Serve Diagnostics
Six health checks with plain-English fixes, live phone quality from Meta, and failed messages explained in human language — "24-hour window closed, use a template" instead of "error 131047".
Smart Notifications
In-app alerts with sound, browser push when you're in another tab, and email on chat transfers — all configurable per workspace.
Built For Trust
Two-Factor Authentication
TOTP 2FA with any authenticator app. Your WhatsApp channel is a business asset — lock the door.
Role-Based Access
Agents chat. Supervisors manage. Admins control billing and settings. Everyone sees exactly what their role needs.
POPIA Toolkit
Automatic STOP-keyword opt-outs with consent proof, one-click data export per contact, and compliant anonymizing erasure.
2-Minute Meta Onboarding
Connect WhatsApp through Meta's official signup popup — no token hunting, no developer portal. Your number is live before your coffee cools.
Multi-Number, Multi-Team
Run multiple WhatsApp numbers under one roof — sales, support and service lines, each with its own auto-replies and business hours.
Consent History You Can Prove
Every opt-in and opt-out is kept with its source, date and proof — from a chat, a form, an ad or an agent — and honoured everywhere, including journeys and events.
Retention On Your Terms
Set how long message text and files are kept. Older content is cleared automatically while the consent record stays intact.
Mobile App With Push
A co-branded Android and iOS app — your brand or ours — with push for new messages, assignments, escalations, completed forms and handovers. Sign out and the phone stops receiving them.
Works On Your Phone
Prefer no install? ChatReach runs as a web app on any phone — full inbox, notifications and campaigns from your pocket.
Frequently Asked Questions
Do I need the WhatsApp Business API to use ChatReach?
Yes — and we make getting it painless. Connect through Meta's official signup popup in about 2 minutes, directly from your ChatReach settings. No developer portal required.
Will bulk sending get my number blocked?
ChatReach's paced sending engine throttles campaigns to your chosen rate, respects opt-outs automatically, and monitors your Meta quality rating live — with warnings before problems become blocks.
Can the AI chatbot say wrong things about my business?
The AI Agent answers only from the knowledge base you provide and is instructed never to invent prices, stock or policies — it offers a human handover when unsure. You control the persona, tone and turn limit.
Does it integrate with my CRM or lead system?
Yes — configure your CRM's lookup URL once and agents see live customer data beside every chat. Leads flow out to any lead management system, and 16 webhook events plus a full REST API cover everything else.
Is it POPIA compliant?
ChatReach ships with automatic opt-out handling and consent proof, per-contact data export, and anonymizing erasure — the tooling you need for POPIA data-subject requests.
Can customers phone us on WhatsApp?
Yes — with WhatsApp Business Calling, customers call your WhatsApp number and agents answer in the browser, right inside ChatReach. Meta requires the number to be on a 2,000+ daily messaging tier first; ChatReach's Diagnostics page shows your current tier. Read the calling guide →
How many team members can I add?
As many as you need — there is one plan at R1,250 a month with every feature in it, see Pricing. Every member gets their own login, role and performance tracking.
See it with your own number in 2 minutes
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