You can ask Sigma Mode (Pty) Ltd, trading as ChatReach, to delete your personal information at any time, including information we received from Facebook or WhatsApp when you connected a WhatsApp number.
If you are a business using ChatReach
- Stop our access (optional, immediate): in Meta Business Suite go to Business settings › Accounts › WhatsApp accounts, select your account, open Partners and remove ChatReach. You can also go to Facebook Settings & privacy › Settings › Business Integrations, select ChatReach and choose Remove.
- Ask us to delete your data: email info@sigmamode.co.za with the subject "Data deletion request", from the email address on your account, giving your business name and WhatsApp number. If you use ChatReach through SmartManager, you can also ask iX Online Motoring to send the request for you.
We confirm receipt within 2 business days and delete your account, access tokens, WhatsApp configuration, messages, media and contacts within 30 days. We send you a confirmation and reference number when it is done. Financial records we must keep for tax purposes are retained for 5 years and then deleted.
If you chatted with a business that uses ChatReach
That business controls your conversation data. Ask them to delete it; their staff can erase a contact and all of their messages in ChatReach. If you cannot reach them, email info@sigmamode.co.za with your WhatsApp number and the business name, and we will pass the request on and make sure it is carried out.
You can also reply STOP in the chat to stop receiving marketing messages from that business.
Questions
See our Privacy Policy or contact our Information Officer at info@sigmamode.co.za.